Customer Support – Online Ticketing System

Customer Support – Online Ticketing System

Make your Working process easier with an online Ticketing System. it’s much easier now to create, assign, manage, and resolve tickets.

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Features :

Ticket Support :

Create, Update, and Delete tickets for the customers from the dashboard. online live support through chat. Assign the ticket to a team member or agent and Continuously update the client.

Blog Post : 

Blog post from the front page. Client/Customer can see the latest posts from the landing/front page. An Admin would be able to manage blog posts from the dashboard.

Discussion/Thread :

Software has a thread discussion feature to talk regarding the ticket with a customer Admin/Support manager can preview discussions like who replied for the specific thread in detail.

Manage Contacts/Organizations :

You can manage your contacts and organizations as a contact book. that can be useful for marketing purposes. Also, the software has a subscription option on the front site.

Live Chat :

Live chat features to talk in real-time with customers. if a customer\ visitor asks something an agent can respond easily from the dashboard. Each visitor/customer can be listed as a contact if they provide their name and email info while srating talking through the front site chat section.

Notes :

Some extra features such as taking notes. The features are mostly like a Google Keep application. It works based on users fach user can bring their notes on that. Notes can be searched by note title or its content.




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