Ticket Support :
Create, Update, and Delete tickets for the customers from the dashboard. online live support through chat. Assign the ticket to a team member or agent and Continuously update the client.
Blog Post :
Blog post from the front page. Client/Customer can see the latest posts from the landing/front page. An Admin would be able to manage blog posts from the dashboard.
Software has a thread discussion feature to talk regarding the ticket with a customer Admin/Support manager can preview discussions like who replied for the specific thread in detail.
Manage Contacts/Organizations :
You can manage your contacts and organizations as a contact book. that can be useful for marketing purposes. Also, the software has a subscription option on the front site.
Live Chat :
Live chat features to talk in real-time with customers. if a customer\ visitor asks something an agent can respond easily from the dashboard. Each visitor/customer can be listed as a contact if they provide their name and email info while srating talking through the front site chat section.
Some extra features such as taking notes. The features are mostly like a Google Keep application. It works based on users fach user can bring their notes on that. Notes can be searched by note title or its content.